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Warranty & Return Policy

I. Copyright & Disclaimer

  1. Copyright Ownership

    • All content on this website (linkinlight.com), including text, images, and designs, is the exclusive property of LinkinLight. Unauthorized reproduction, distribution, or commercial use is prohibited.

  2. Disclaimer

    • Product descriptions and specifications on the website are for general reference only. Final product details are subject to order confirmation. LinkinLight reserves the right to interpret all information.

II. Contract Validity & Usage Restrictions

  • Contract Validity: The contract becomes effective only when LinkinLight confirms and processes your order.

  • Usage Restrictions: Purchased products are strictly for personal or household use only. Resale or commercial use is prohibited.

III. Limited Warranty Policy

1. Warranty Coverage

  • Warranty Period: All products come with a 12-month full warranty, except:

    • Batteries & Light Sources: Excluded from the 12-month warranty. Batteries require separate purchase or a customer service request.

    • Consumables: Parts requiring regular replacement (e.g., batteries) are not covered.

  • Services Included:

    • Free replacement of defective parts during the warranty period (subject to non-human damage confirmation).

    • All products undergo 100% functional testing and are shipped in anti-shock packaging.

2. Exclusions (Non-Covered Cases)

The warranty does NOT cover the following:

  1. Improper Use

    • Including non-standard environments (e.g., extreme temperatures), abnormal usage (e.g., overloading), or failure to follow user manuals.

  2. Unauthorized Repairs or Modifications

    • Any disassembly, repair, modification, or firmware updates by unauthorized third parties.

  3. Shipping Damage

    • Damage caused during transit (e.g., impacts, compression). Clear photos/videos of damaged packaging and products must be provided.

  4. Third-Party Accessories

    • Malfunctions caused by non-original accessories (e.g., incompatible power adapters).

  5. Consumables & Normal Wear

    • Battery depletion, surface coating wear, or mechanical part degradation.

  6. Force Majeure

    • Lightning strikes, voltage fluctuations, fires, floods, earthquakes, or accidents.

  7. Physical Damage

    • Drops, crushing, liquid ingress, or other human-induced damage.

  8. Tampered Warranty Labels

    • Removal, defacement, or alteration of product serial numbers or warranty seals.

  9. Power Issues

    • Damage due to power surges, faulty wiring, or unstable electricity.

  10. Software/Firmware Issues

    • Failures caused by non-official software/firmware.

3. Paid Repair Terms

  1. Out-of-Warranty Repairs: Repairs after the warranty period require payment, determined by fault type and parts availability. Full prepayment is required.

  2. Physical Damage: Any physical damage (e.g., cracked screens, bent casings) voids the warranty. Repair costs are borne by the customer.

  3. Third-Party Tampering: Products serviced by unauthorized personnel or with broken warranty seals incur full repair fees.

  4. Post-Repair Warranty: Replaced parts are covered for the remaining original warranty period or 30 days after repair (whichever is longer).

IV. Return & Refund Policy

1. Return Conditions

  • No Unconditional Returns: Returns are not accepted for non-defective products.

  • Exceptions:

    • Returns must be requested within 5 days of delivery.

    • Products must be unused, in original packaging, with all accessories, and resalable.

  • Non-Returnable Items:

    • Customized products (e.g., engraved items, special sizes).

    • Opened software, digital goods, or gift cards.

2. Return Process

  1. Submit Request: Log in to your account, go to “Order Details,” and submit a return request with evidence (e.g., photos/videos).

  2. Approval: Customer service will review within 48 hours and provide a return address if approved.

  3. Ship Back:

    • Use original packaging or protective materials.

    • Shipping & Duties: Costs are the customer’s responsibility. Shipping insurance is recommended.

  4. Refund: Issued to the original payment method within 7 business days after product inspection.

3. Damaged on Arrival

  • Immediate Action: If the package is damaged upon delivery, take photos and refuse acceptance.

  • Support: Contact customer service with package photos, damage details, and tracking number for a free replacement or refund.

4. Duties & Import Fees

  • Liability: Product prices and shipping fees exclude import duties, taxes, or customs charges.

  • Customer Responsibility: Check local customs policies before ordering to avoid additional costs.

V. Additional Terms

  1. Governing Law: This policy is governed by the laws of [Your Company’s Registration Country], with disputes resolved in local courts.

  2. Policy Updates: LinkinLight reserves the right to modify this policy. Updated versions will be posted on the website.

Contact Information

  • Email: info@linkinlight.com

  • Hotline: +86-020-86821999 (Weekdays 9:00 AM – 6:00 PM GMT-8)

  • Online Support: Submit a ticket via the “Help Center” on our website.

Important Notes

  • Retain your order number, invoice, and packaging for warranty claims.

  • Customized orders cannot be canceled once production begins.

This version ensures compliance with legal standards and clarity for international customers. Consult legal counsel before finalizing.